DSNL’s 24x7x365 Support Service is available to you whenever you need it.
Just press *0 at any time during your conference to reach one of our helpful Customer Care Executives.
2. What is Dial - Out & Dial - In?
Dial-Out is where a participant or chairperson is dialled by the Operator and then placed in the conference.
Dial-In is where the participants or chairperson enter the conference by dialling the given access number and entering their PIN.
3. How many people can I speak to at a time in an audio conference?
We have the capacity to handle over 1,000 simultaneous callers in a single conference. However, like in-person meetings, conferences are generally conducted with around 10 participants. In larger meetings, it is recommended that the conference is conducted in Lecture mode (Except the Chairperson, all other participants are muted) or Panel model (a few selected participants can speak, all the others are muted). Press *0 to reach an operator, who can help you manage such larger conferences.
4. What is a PIN or Passcode?
A PIN is a number that helps authenticate participants to a conference. A separate PIN is given to a Chairperson (that lets him/her use special commands) and a common PIN is given to all other participants in a conference.
5. Who is chairperson?
The person who initiates the conference is called a Chairperson. The Chairperson controls the conference and has special privileges such as the ability to mute all participants, dial out a participant, listen to the conference roster, switch between different modes of the conference, record the conference and end the conference.
6. Who are participants?
A participant could be anyone invited by the Chairperson to participate in the conference. Participants access the conference line by entering their Participant PIN, which is given to them by the Chairperson, with the invitation.
7. What is a Command?
The Chairperson can control various features of the conference such as the ability to mute all participants, dial out a participant, listen to the conference roster, switch between different modes of the conference, record the conference and end the conference. This is done by pressing * followed by a number on the Chairperson’s touch-tone phone keypad. The buttons on the keypad emit a unique tone (called a DTMF = Dual Tone Multi Frequency Command). Our platform recognizes these tones and performs the corresponding action.
11. How can I change the conference to lecture or listen-only mode?
Only the Chairperson can change the mode of the call. Press *5 to change the mode to Lecture mode. The system will play a tone and then place all participant lines (except the Chairperson ’s line) into listen-only mode. To return to interactive mode, the Chairperson can press * 5 again.
The operator (press *0) can also switch your call to Panel Mode, whereby a few different participants can speak, while all others are muted.
12. What can I do if there is noise in my conference?
Noise in the conference can come from a variety of sources. Cell phones, noisy backgrounds and speaker phones are common reasons. Here are some strategies to solve noise issues:
- Ask participants who are not speaking to press *6 to mute their line. To un-mute, they can press *6 again. This is especially useful for participants on cell phones or other noisy lines that may be disruptive to the meeting.
- If using a speakerphone, ensure it is located in a quiet location. If you are using a projector, ensure the speakerphone is kept as far away from the projector as possible to prevent fan noise from disturbing the call. Mute the speakerphone when you are not speaking.
- Mute all participants by switching to Lecture Mode (*5). Only the chairperson will remain unmuted. This is useful for large meetings or broadcasts. Press *5 to return to Normal mode.
- Press *0 to speak to an Operator. The operator will diagnose the line that is causing the problem and suggest corrective action to ensure a successful meeting.