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Guidelines while speaking

  • State your name before speaking. There may be participants in the call who may not recognize your voice.
  • When asking a question, name the person to whom your question is directed
  • Keep background noise to the minimum when speaking.

Your phone

  • Use a touch-tone (tone dialling) telephone.
  • Avoid using parallel line for a conference.
  • While using a mobile phone, ensure you are in an area of strong signal reception.
  • If you are using a landline, turn all GSM phones “off” or keep them far away from your landline to avoid GSM signal interference.
  • Check your battery charge level before the conference.

Using commands

  • It is normally suggested that all participants mute their lines when they are not talking (this will reduce noise levels in the conference). A line can be Muted by pressing *6.
  • Enter the commands gently but firmly.

Planning your conference

  • During festive periods like Diwali, Christmas, New Year, Sankaranti, etc, plan your call in advance to reduce the possibility of call / line / network congestion.
  • Please keep in mind the holidays and festive dates of other countries as well. Sometimes the calls do not get through during important days due to festivities and holidays overseas.



  • During a conference call, do not carry on a side conversation with your lines unmuted. You can mute your line by pressing *6.
  • During a conference call, do not put your phone on hold, as it may play an “on hold” message or music, disturbing other participants in the conference.
  • Avoid joining a conference if you are going to be in an area of high background noise, such as a mall, on the street, or in traffic.
  • Do not enter the touch-tone commands from your telephone keypad slowly, as they may register as a double-entry, and not have the desired result.
  • The phone you are using for the conference should be kept 6-8 Feet away from any other Audio and Video equipment to optimize clarity.
  • While in a conference call, avoid sitting directly under a fan or Air Conditioner.

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